Terms & Conditions


1. Detailed description of goods and/or services
Valley Vapour is a business in the vaping industry that imports and distributes concentrated flavouring and related ingredients used in the manufacture of e-liquid .

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of e-mailed order status updates and courier tracking info .

3. Export restriction
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Valley Vapour is subject to availability. In cases of unavailability, Valley Vapour will refund the client
in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

5. Customer Privacy policy
Valley Vapour shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

6. Payment options accepted
Payment may be made via Visa, MasterCard, Bitcoin, or by bank transfer into the Valley Vapour bank account, the
details of which will be provided at checkout.

7. Card acquiring and security
Card transactions will be acquired for Valley Vapour via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Valley Vapour separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

10. Responsibility
Valley Vapour takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Valley Vapour chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation
Valley Vapour may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by the close corporation AV Sync CC based in South Africa trading as Valley Vapour.
Registration number: 2006/220361/23
VAT number: 4430274300
Founding Member: Andrew Ingham-Brown

14. Valley Vapour contact details
Physical Address: Valley Vapour is an order online, deliver to your door store. We do not accommodate walk-ins or collections. If you require our physical address for any other reason please feel free to contact us.
Email: info@valleyvapour.co.za
Telephone: 021 785 3537

You must be over the age of 18 to make use of this site.

If you do not meet this requirement, please leave the site now. There are no exceptions to this policy. By using our site you agree to accept all of the following.

By purchasing any product sold on our site you take on full responsibility and liability for it’s use. Nicotine is an addictive, harmful and poisonous substance and misuse can be fatal. It may not be used to cause harm to yourself or others and will be used at your own risk. Products are not to be used or given to anyone under the age of 18 years, women who are pregnant or breastfeeding, people who are prone to or are suffering from a heart related disease or injury. Products supplied by Valley Vapour may contain propylene glycol, glycerine, nicotine and various natural and artificial flavourings. Valley Vapour will not be held responsible should any allergic reactions occur. Valley Vapour can not be held liable in the unfortunate event of any misfortune including but not limited to: sickness, disease, medical emergency, or death.